Patient Survey Reports 2013-14

This report summarises the development and outcomes of the Patient Reference Group (PRG) in 2013/14.

The report contains:

  1. A profile of the PRG.

  2. Priorities for the 2013/14 patient survey and how they were agreed with the PRG.

  3. Method and results of the patient survey.

  4. How the survey findings were discussed and changes agreed with the PRG.

  5. Details of the Action Plan agreed with the PRG.

  6. Confirmation of practice opening times.

1. Profile of the PRG

[A description of the profile of the members of the PRG.

The steps taken by the contractor to ensure that the PRG is representative of its registered patients and where a category of patients is not represented, the steps the contractor took in an attempt to engage that category].

2. Priorities for the survey and how they were agreed with the PRG

[Details of the steps taken to determine and reach agreement on the issues which had priority and were included in the local practice survey].

Minutes of the meeting where the survey questions were decided

3. Method and results of patient survey

[The manner in which the contractor sought to obtain the views of its registered patients. Includeany statistical evidence relating to the findings or basis of proposals arising out of the local practice survey].

Surveys have been emailed to virtual patient group

Surveys available in the practice to pick up or handed out

4. How the survey findings were discussed and changes agreed with the PRG

[Details of the steps taken by the contractor to provide an opportunity for the PRG to discuss the contents of the action plan].

5. Action plan agreed with the PRG

[Details of the action plan setting out how the findings or proposals arising out of the local practice survey can be implemented and if appropriate, reasons why any such findings or proposals should not be implemented].

You said…

We did…

The result is…

You were unhappy with your experience when contacting your surgery by telephone

We will promote the use of patient access

Increase the number of appointments available to be booked on line

More appointments will be booked on line freeing up the telephones

You would like the younger patient’s views to be reached during the next survey

We will make sure the survey is available for completion at antenatal clinics and child health promotion clinics

We should be able to gain the views of younger people

Review the telephone system and consider a system which tells the caller where they are in the queue

We will look into whether this would work with our system

Patients may be less frustrated if they know how long they will have to wait and knowing that at least their call has been answered

Consider if patients could have a named Doctor particularly if they are over 75

This was discussed at a practice meeting. We do have a named doctor system already but acute cases are seen by available GPs. We are awaiting further guidance on named GPs for the over 75s from the department of health.

Patients and GPs would have to spend less time discussing their history and better for continuity of care.

 

6. Opening times

[The opening hours of the practice premises and the method of obtaining access to services throughout the core hours].

Monday 7.30am to 7.15pm
Tuesday 8.00am to 7.30pm
Wednesday 8.00am to 7.15pm
Thursday 7.30am to 6.50pm
Friday 8.00am to 7.00pm

The above times vary depending on who is delivering the extended hours.

The core hours are Monday to Friday 8.00am to 6.30pm

The telephones are open from 8am to 6.30pm

7. Extended hours

Monday

Dr Peel 7.30 – 8.00am
Dr Stephenson 6.30 – 7.30pm – every 2 weeks
Dr Hans 6.30 – 7.30pm – every 2 weeks
Nurse 6.30 – 6.50pm

Tuesday

Nurse 6.30 – 7.10pm

Wednesday

Dr Giles 6.30 – 7.30pm – every 2 weeks
Dr Harle 6.30 – 7.30pm – every 2 weeks
Dr Blain 6.30 – 7.00pm
Nurse 6.30 – 6.50pm

Thursday

Dr Peel 7.30 – 8.00am
Dr Lawn 7.30 – 8.00am
Nurse 6.30– 6.50pm

Friday

Dr Blain 6.30 – 7.00pm
Nurse 6.30 – 6.50pm

Share

Your Neighbourhood Professionals Sue Roberts RSHom Advertiser Cheshire Foot Clinic 52 Alderley Road Hospital
© Neighbourhood Direct Ltd 2017
Toft Road Surgery, Knutsford, Cheshire, WA16 9DX
  • Telephone 01565 632681
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals Sue Roberts RSHom Advertiser Cheshire Foot Clinic 52 Alderley Road Hospital
Back to top